Digital Platform System
Shanghai Heat Transfer Equipment Co., Ltd. (SHPHE)'s internal platform system received a top-tier rating in the Shanghai digital diagnostic evaluation for manufacturing enterprises. The system provides a fully digital business chain, covering everything from customer solution design, product drawings, material traceability, process inspection records, product shipment, completion records, after-sales tracking, service records, maintenance reports, and operational reminders. This enables a transparent, end-to-end digital management system from design to delivery for customers.
Worry-Free Product Support
During installation and operation, products may face unexpected issues that could affect equipment lifespan or even cause shutdowns. SHPHE’s expert team maintains close communication with customers throughout the installation and operational processes. For products operating in special conditions, we proactively reach out to customers, closely monitor equipment usage, and provide timely guidance. Additionally, SHPHE offers specialized services such as operational data analysis, equipment cleaning, upgrades, and professional training to ensure the long-term efficiency and low-carbon operation of equipment.
Monitoring and Optimization System
Digital transformation is an essential journey for all businesses. SHPHE’s Monitoring and Optimization System offers customized, secure, and efficient digital solutions that provide real-time equipment monitoring, automatic data cleaning, and calculation of equipment status, health index, operational reminders, cleaning evaluations, and energy efficiency assessments. This system ensures equipment safety, improves product quality, enhances energy efficiency, and supports customer success.
Worry-Free Spare Parts
Customers never need to worry about spare parts during operation. By scanning the QR code on the equipment nameplate or contacting our customer service, customers can access spare parts services at any time. SHPHE’s spare parts warehouse provides a full range of original factory parts to ensure product quality. Additionally, we offer an open spare parts query interface, allowing customers to check inventory or place orders anytime, ensuring timely delivery.
